Worst client service and bad service delivery

I have made a huge purchase in less then a year at the Beares Wynberg Branch.

The manager Musfeeqah was very quick to sign off my deal.

Less then a year into product purchase I experienced numerous issues with this company. 1st they took an early debit that is not even been discussed or arranged with me. Apparently the 25th is on a Sunday and they will collect on the Friday as they explained on purchase, but then they decided to take my debit on the Wednesday already and their excuse was "you had funds available" No how unfair is that? I can give reason to the Friday but the Wednesday? The r only thing they have done was to apologies and said "sorry we ran the debit and we did not know it will be successful prior to our agreement" Wow what kind of service is this? Running a debit on my account without my consent? I agreed to a Friday not a Wednesday that is cleary way off the agreement.

Secondly. One of the items I have purchased had become faulty. This is the Russell's Hobbs top counter. Right here we go. The first plate blew. I logged a call. No return from them. The other 2 plated breaks shortly thereafter, no reply. The last plate finally sees it adn then I logged another complain online and with the store. It's been since the 27th of November.it is the 6th of December still NO SERVICE as promised. I went to the store at Maynard Mall on 5th December and gave them a good piece of my mind and it was hit, very hot. The only thing they did,ied **** **** ****.

They sent an email to their customer service repair department. Acknowledged my warranty and active maintenance plan that I still have with the store. I was promised that the maintenance team be out today. It is COB and there is no maintenance team as yet.

I will NEVER in my life purchase anything from them ever again. This is the worst company to deliver client service based on my experience with them. Not once did they acknowledge that me sitting without a stove for almost a month now is something that they have failed to fix.

The customer service called me awake from my night shift to tell me the driver is on his way. That is like this morning at 09:00 The time is 15:40 and now no one knows about my complaint but yesterday there was a lot of paperwork done when I became intolerant of their poor service delivery.