VP
Verane P
1 reviews | Active since Jul 2023
16 Jul 2024, 15:14
Worst after sale service
I opened an account in store at Wynberg branch on Friday, 12 May 2024 and purchased the following goods: Washing machine, a wardrobe, 3 blankets, a tv, an air fryer, a kettle and a toaster They only had stock of 2 blankets, the airfryer, the kettle and the toaster. They promised me the washing machine, TV, Wardrobe and 1 blanket will be delivered the Monday 15 May 2024 as they needed to collect the stock at Paarl and Worcester branches. After waiting the entire day for them to deliver, i was told the driver got sick but the sales lady Nuri promised they will collect the stock Tuesday morning 1st thing. Well, Tuesday 16 May my good were not delivered yet. I called the branch and spoke to the manager who then said they are looking for a TV for me and will still deliver. I have now waited and waited but my good are not delivered yet. I think their after sale service is very poor. My son inlaw referred me and he was promised a referral fee of R1200 which he also did not receive. I think they make empty promises and i am very disappointed in the poor service received by Bears Wynberg. I will not refer anyone to buy from them. This is not how you treat a customer!
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Replies (10)VP
Verane P's updateReviewer Update
16 Jul 2024, 15:44I got my dates wrong. I opened the account 12 July 2024 and goods not yet delivered today 16 July 2024
VP
Verane P's update16 Jul 2024, 15:44
Reviewer Update
I got my dates wrong. I opened the account 12 July 2024 and goods not yet delivered today 16 July 2024
VP
Verane P's updateReviewer Update
16 Jul 2024, 17:21I have been on the phone and calling the whole day and every time i get a different excuse. The regional manager of Paarl Mr Christo Carlson informed me he cannot locate his driver to confirm delivery. Then when i called back i spoke to a salesman who's name i cannot remember, he told me he located the driver and the driver is on his way to the branch. So if my goods were collected in Paarl and Worcester today because Wynberg branch did not have stock, why is the driver going back to the store in Wynberg. Why is he not delivering my goods? I am not sure who is lying and why but this is unacceptable, Christo Carlson is now avoiding my calls, every time i call, he is either busy on another call or stepped out to the bathroom. He does not have the decency to call me back after he promised he will this morning already. If this is the behavior of a regional manager, i sider to think how other customers are being treated. And i am a brand new customer and this has been the worst service i have ever experienced in retail. it is now 17:20 and still i did not receive anything.
VP
Verane P's update16 Jul 2024, 17:21
Reviewer Update
I have been on the phone and calling the whole day and every time i get a different excuse. The regional manager of Paarl Mr Christo Carlson informed me he cannot locate his driver to confirm delivery. Then when i called back i spoke to a salesman who's name i cannot remember, he told me he located the driver and the driver is on his way to the branch. So if my goods were collected in Paarl and Worcester today because Wynberg branch did not have stock, why is the driver going back to the store in Wynberg. Why is he not delivering my goods? I am not sure who is lying and why but this is unacceptable, Christo Carlson is now avoiding my calls, every time i call, he is either busy on another call or stepped out to the bathroom. He does not have the decency to call me back after he promised he will this morning already. If this is the behavior of a regional manager, i sider to think how other customers are being treated. And i am a brand new customer and this has been the worst service i have ever experienced in retail. it is now 17:20 and still i did not receive anything.
VP
Verane P's updateReviewer Update
16 Jul 2024, 17:37so i finally spoke to the regional manager Christo Carlson, he confirmed most of my goods are in stock in store its only my TV that is enroute from Paarl to the store. Although i was told by the sales lady Noerjahan Davids yesterday that my goods need to be collected at Paarl and Worcester branches today. Why i am being **** to i dont know. I have decided that if i do not receive my goods today, i will cancel the deal. I am no longer interested in doing business with Beares and i will not give my money to this type of company
VP
Verane P's update16 Jul 2024, 17:37
Reviewer Update
so i finally spoke to the regional manager Christo Carlson, he confirmed most of my goods are in stock in store its only my TV that is enroute from Paarl to the store. Although i was told by the sales lady Noerjahan Davids yesterday that my goods need to be collected at Paarl and Worcester branches today. Why i am being **** to i dont know. I have decided that if i do not receive my goods today, i will cancel the deal. I am no longer interested in doing business with Beares and i will not give my money to this type of company
Beares's replyOfficial
17 Jul 2024, 08:38We acknowledge and are in receipt of the complaint/enquiry and are in the process of investigating the matter.
Our reference number is: 875680.
Our reference number is: 875680.
Beares's reply17 Jul 2024, 08:38
Official
We acknowledge and are in receipt of the complaint/enquiry and are in the process of investigating the matter.
Our reference number is: 875680.
Our reference number is: 875680.
VP
Verane P's updateReviewer Update
17 Jul 2024, 08:44So at 19:30 16 July i received my wardrobe, the washing machine that's not even boxed and looks 2nd hand, just covered with blue plastic wrap, the most hideous bedding and NO TV. After i was promised that all my goods are being loaded and will be delivered. I still did not receive the TV. And no talks about the referral fee that was supposedly captured on Friday 12 July when my account was approved by head office. Again another untrue story i was told, an empty promise that was made. This has been the most horrible shopping experience i have ever had
VP
Verane P's update17 Jul 2024, 08:44
Reviewer Update
So at 19:30 16 July i received my wardrobe, the washing machine that's not even boxed and looks 2nd hand, just covered with blue plastic wrap, the most hideous bedding and NO TV. After i was promised that all my goods are being loaded and will be delivered. I still did not receive the TV. And no talks about the referral fee that was supposedly captured on Friday 12 July when my account was approved by head office. Again another untrue story i was told, an empty promise that was made. This has been the most horrible shopping experience i have ever had
VP
Verane P's updateReviewer Update
18 Jul 2024, 10:18So i received all my goods yesterday 17 July 2024. The regional manager Christo Carlson personally delivered my TV and blanket. Although i was very disappointed in the service i received, i was finally a happy customer yesterday. Thank you Christo! I do appreciate all your effort.
VP
Verane P's update18 Jul 2024, 10:18
Reviewer Update
So i received all my goods yesterday 17 July 2024. The regional manager Christo Carlson personally delivered my TV and blanket. Although i was very disappointed in the service i received, i was finally a happy customer yesterday. Thank you Christo! I do appreciate all your effort.
Beares's replyOfficial
18 Jul 2024, 11:16Dear Miss Pieters
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Beares's reply18 Jul 2024, 11:16
Official
Dear Miss Pieters
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
VP
Verane P's updateReviewer Update
23 Jul 2024, 13:27To whom it may concern, yes I received my all my goods and the regional manager Christo was very helpful and accommodated me but up until today, my son inlaw Dexter Vercuil, who referred me to the wynberg branch, did not receive his referral fee that was promised to him on 12 July 2024 11 days later and all the sales lady Nuri says is "we do not have any cash to pay out now" so NO, the matter was not resolved yet. My daughter also referred her uncle to Nuri and his goods are being delivered today and when she inquired about the referral fee, she was told by Nuri "we 1st concentrate on Dexter's referral fee because i must still submit yours" I am not sure how 11 days go by without a company "having money" that's so strange. So i just wanted to inform you, i received my goods but the promised referral fees were not paid out. Again empty promises. The only person in this whole scenario that was honest and upfront with me, is Christo Carlson. Thank you!
VP
Verane P's update23 Jul 2024, 13:27
Reviewer Update
To whom it may concern, yes I received my all my goods and the regional manager Christo was very helpful and accommodated me but up until today, my son inlaw Dexter Vercuil, who referred me to the wynberg branch, did not receive his referral fee that was promised to him on 12 July 2024 11 days later and all the sales lady Nuri says is "we do not have any cash to pay out now" so NO, the matter was not resolved yet. My daughter also referred her uncle to Nuri and his goods are being delivered today and when she inquired about the referral fee, she was told by Nuri "we 1st concentrate on Dexter's referral fee because i must still submit yours" I am not sure how 11 days go by without a company "having money" that's so strange. So i just wanted to inform you, i received my goods but the promised referral fees were not paid out. Again empty promises. The only person in this whole scenario that was honest and upfront with me, is Christo Carlson. Thank you!
Beares's replyOfficial
24 Jul 2024, 09:01We acknowledge and are in receipt of the complaint/enquiry and are in the process of investigating the matter.
Our reference number is: 876967.
Our reference number is: 876967.
Beares's reply24 Jul 2024, 09:01
Official
We acknowledge and are in receipt of the complaint/enquiry and are in the process of investigating the matter.
Our reference number is: 876967.
Our reference number is: 876967.
Beares's replyOfficial
26 Jul 2024, 13:10Dear Miss Pieters
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Beares's reply26 Jul 2024, 13:10
Official
Dear Miss Pieters
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores
Please be advised this matter has been amicably resolved
Yours faithfully
Lewis Stores