Very Bad Service

I am writing to express my deep disappointment regarding the lounge suite I purchased from Bears Silverton.

My husband bought a lounge suit, it started sagging and tearing apart on the seam of the 1 seater and others sagging Went to branch logged a complaint that was last June 2025, we were told they will be collected for repairs but nothing happened after a numerous calls to the branch, every time there was an empty promise of them coming to pick up the lounge suit or an excuse ,till this year 2026 January when called again i was told the manager that was handling the complaint has resigned and the lounge suite is out of warranty.

When I told the repair clerk that I need to speak to the Regional manager to explain my issue ,I was told the current manager has approved for the suite to be repaired. On the 4th April the suit was taken to be repaired, and brought back on the 18th April, worse than it was, whoever the suit was sent to for repairs stitched the suit skew with the armrest not the same. Please take into consideration that i've been without the suit for about 2 weeks, now i must again spent another weeks without it, ,so i sent the 3 div back because i have nowhere to seat .And what frustrates me is that everytime we are we told a lie we had to take out the security door then nobody comes. I was hoping to hear from the branch how are gonna sort this issue out but like always no one contacted me nor my husband. Then i received an email from Bears customer care saying: the lounge suite is out of warranty forgetting that the complain was logged long before the warranty was out ,till to date i haven't received any update from Silverton store.