DJ
Donne-lee Jano

1 reviews | Active since Jan 2022

17 May 2022, 17:06

Unsatisfactory service: Beares

I am an unsatisfied customer. I app**** for credit at Beares. Got approved. Signed documents. Just to hear now that the area manager of Upington branch in the Northern Cape is not allowing for my deal to be finalized because I am residing more than 100 km's away from the nearest beares branch here in the Northern Cape.

I am very unsatisfied and would like head office to intervene. I was told by the Upington branch Manager that he concern is how will I pay my account. I am in possession of signed documents regarding my deal and now I must hear that it's not going to happen.

Unsatisfactory way of dealing and I won't tolerate it. I want head office to clear this mess and allow me to finalize my deal with Beares so that I can gety furniture.

0
Replies (6)
Beares
Beares's reply18 May 2022, 16:13
Official
more information requested via email.
Beares
Beares's reply19 May 2022, 11:03
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 762865
Beares
Beares's reply23 May 2022, 09:33
Official
Dear Mr Jano,

Our attempts to contact you has been unsuccessful

Please contact Carol on ***

Yours faithfully,
Lewis Stores


DJ
Donne-lee Jano's update23 May 2022, 11:36
Reviewer Update
Hello. Can Carol contact me ***
DJ
Donne-lee Jano's update23 May 2022, 11:39
Reviewer Update
I am trying to phone the *** no for assistance but with no success.
Beares
Beares's reply24 May 2022, 16:19
Official
Please be advised this matter has been attended too