Unprofessional staff at silverton store

Good morning

As per conversation with Chandre , this is the conversation with the RM from the silverton store.

After missing the 1st installment due to me closing the Capitec account , I called the store to change the bank details.

I advised them that they are welcome to double debit me this month with the new bank details.

They said they cant change it, I must come pay cash.i said to them them that I am away and im unable to come to the store.

So the they said they will come collect the goods. I am happy with them collecting the goods as I don’t want to deal with such unprofessional people.

I would also like to know what right do they have to go to my work.

At no point did I say I was NOT going to pay or that I cannot afford the goods.

I DO NOT WANT ANYONE FROM THAT STORE TO CONTACT ME AGAIN.. I would rather deal with the head office where people have proper customer service

Training..