unhappy with BEARS

Good day,

My name is Zanel, and I am writing to express my dissatisfaction with the service I have received from Bears regarding my TV and home theatre, which were damaged by lightning on 28 September 2026.

I was advised to obtain an affidavit from the police station, which I did, and I subsequently submitted it to the store as requested.

I then visited Bears at Protea South for assistance but was referred to the Orange Farm branch. After contacting the Orange Farm branch, they arranged to collect my home theatre. However, to date, my items have not been repaired, and I have not received a satisfactory resolution.

What concerns me most is that I am now being told to make payment upfront, despite not being certain whether the repairs have been completed. I am not comfortable paying for a service without clear confirmation of the work done and the status of my items.

I am extremely disappointed with the way this matter has been handled, as I have followed all the instructions given to me but have yet to receive proper assistance or a clear update.

I kindly request that this matter be investigated and that I receive a clear explanation regarding the status of my TV and home theatre, the outstanding repairs, and the reason payment is being requested before I have confirmation that the repairs have been completed.

I trust that Bears will treat this complaint with urgency and provide a satisfactory resolution.

Kind regards, Zanel