*****ulent installment deductions

my installment i signed for after my purchase was R1900 pm and as soon as my salary was paid in my account, Bears deducted the R1900. Then they deducted another R1650. I tried disputing the payment on my banking app but could not as the amount exceeded R800 (any amount higher i had to call the customer service) which i did but they could not reverse the deduction as Bears has put a block on the debit orders. The next day (Saturday) yet another deduction from Bears went off my bank account to the amount of R1900 again. Seconds later another R1650 went off my bank account. By this time i was frantic and immediately informed the area manager Christo as i had his number saved on my phone due to a previous mishap that happened when i was struggling to get all my stock when i made the 1st purchase. Christo then said he will look into it Monday and follow up then let me know. I went to my bank Monday morning and immediately informed them of the *****ulent deductions as i did not give my permission for the 4 deductions. I closed my account too. So this does not happen again from the end October. I still did not receive my money back from Bears and i feel so angry, i now have to make a plan to pay my other debt as i am short with cash due to Bears *****ulent deductions. I sent Christo the proof of deductions on my bank account but still it was not resolved today. He sent me a message saying he is trying to find out what the "story is" whatever that means. All they needed to do was pay my money back that they deducted without my permission! But they did not!