This time Bears head office (consultant) fails me yet again

<p>After my complaint about Bears Burgersfort Mall on Friday 06/01/2017 morning, a head office consultant who's name I won't mention called me and instructed me to fax my statement and ID.</p> <p>I did so sure enough and the lady called me afterwards and told me they had received my fax and that the refund was being paid back in my account as we spoke on the phone, I asked her what bank they use she said FNB, which is the bank that I also use so the refund was supposed to take a day at maximm but I can tell you that I haven't received any funds even now.</p> <p>Its heading to a month now that I have been waiting for a mere refund of R2050.00 and I find it mind boggling that a major company could fail to reimburse just one customer such a ridiculous amount of money.</p> <p>This is absolutely absurd and I'm considering just giving up, if some senior manager or regional manager or someone were to at least intervene all this pandemonium would not have lasted this long, and this is not rubbing good on your image Bears!!! </p> <p>Who is supposed to fend for us when our voices as customers are clearly not being met with decisive action, ya this is disappointing.</p>