The worst service and empty promises

The worst service I have received at Bears Worcester purchased a fridge for my father 15:08:2020 received it on the 19:08:2020 so wasn’t unwrapped for a week or so when it was unwrapped noticed that the freezer is not working called the store complained was logged on 09:09:2020 they been sending me back and forth and not fetching the fridge telling me stories about the manufacturer and they can’t give me a new up until it was checked by the manufacturer who doesn’t come to pick up the fridge. The store manager has been running away when I call she is either busy or in a meeting she always promise to get back to me she will fix the problem up until today 23:09:2020 the fridge has not been picked up it’s week 3 now all I want is to cancel the contract because they taking me for a fool