1 reviews | Active since Oct 2014

05 Jun 2017, 09:10

Terrible treatment

<p> i bought a stove, washing machine and bed at bears, and the intentention when i got there was to buy a new bed only, being the sales people they are, they told me i was approved for more than what i wanted for the bed and i can take more stuff, hence i ended up with a stove, bed and washing machine, well when i checked the installment for all of them i realised i can manage then. first of all they delayed delivering the stuff, kept on postponing over three weeks, after that i encountered financial problems and missed first installment, the one lady by the name of Lerato the one who was handling my account rudely called and asked why i didnt pay, she even called my work place to speak to my boss. they called me everyday until i spoke to one Amanda whom i explained to that i will pay the next month. i did pay. and this month instead of paying the R1700 as agreed i paid R1000, the same day a guy their manager from the store called me and harrassed me on the phone for paying only the thousand and not the agreed R1700. i feel as if they cant treat their customers well, not even speak to them nicely. i tried to explain to him why i paid the R1000 he did not want to get it. i just want those people to treat me with respect because i am still their customer.they need to apologise and stop harassing me, with a thousand calls a day.</p>

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Replies (3)
Beares
Beares's reply05 Jun 2017, 10:06
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 571276

's update06 Jun 2017, 14:44
Reviewer Update

the store called to acknowledge the mistake and apologised. thank you so much.

Beares
Beares's reply06 Jun 2017, 15:05
Official

Please be advised that the matter has been resolved amicably.