Terrible treatment
<p> i bought a stove, washing machine and bed at bears, and the intentention when i got there was to buy a new bed only, being the sales people they are, they told me i was approved for more than what i wanted for the bed and i can take more stuff, hence i ended up with a stove, bed and washing machine, well when i checked the installment for all of them i realised i can manage then. first of all they delayed delivering the stuff, kept on postponing over three weeks, after that i encountered financial problems and missed first installment, the one lady by the name of Lerato the one who was handling my account rudely called and asked why i didnt pay, she even called my work place to speak to my boss. they called me everyday until i spoke to one Amanda whom i explained to that i will pay the next month. i did pay. and this month instead of paying the R1700 as agreed i paid R1000, the same day a guy their manager from the store called me and harrassed me on the phone for paying only the thousand and not the agreed R1700. i feel as if they cant treat their customers well, not even speak to them nicely. i tried to explain to him why i paid the R1000 he did not want to get it. i just want those people to treat me with respect because i am still their customer.they need to apologise and stop harassing me, with a thousand calls a day.</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 571276
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 571276
the store called to acknowledge the mistake and apologised. thank you so much.
the store called to acknowledge the mistake and apologised. thank you so much.
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.
