MK
Mishqah K

1 reviews | Active since Dec 2023

11 Dec 2023, 13:13

Terrible service

I am a customer service associate for Amazon and I can honestly say the customer services at Beares is the absolute WORST! I have taken furniture at Beares a few months ago. I was about 3 months pregnant at the time which they knew. I had recently started a new job and was not offered paid maternity. I contacted Beares and advised them of my situation and their response was " we can't help you, you need to make a way, we need payment immediately ". They then advised that they would need to collect the furniture. Bear in mind this was my baby's essentials, but they didn't care. I let them know I have found a new job just to make payment because I didn't want my baby to suffer. I told them that my new job would not cover the complete installment and I would like a reduction. The manager then called and advised that he once again cannot help me even after I told him I have a baby, a toddler and rent to pay. I will settle my account once I'm ready but I can assure you I will never buy or recommend Beares to anyone again!

0
Replies (2)
Beares
Beares's reply12 Dec 2023, 09:19
Official
 We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 842566 
Beares
Beares's reply14 Dec 2023, 09:45
Official
Good day

Please be advised the matter has been resolved

Yours faithfully
Lewis Stores