Terrible Service at Beares Carletonville

I settled my account on April 11th, 2025, with a final balance of R500. Despite this, a DebiCheck debit order of R1960 went off my account on April 30th. I immediately contacted the branch, and Mpho, who previously handled my account, said the payment wasn’t reflecting and I should “wait.” When I followed up, she told me to reverse the debit—impossible with DebiCheck—and showed no urgency or accountability. She promised to assist me on May 2nd but didn’t follow through until I called her again. She casually claimed to have been busy with other clients—yet I’m a customer too. She said the refund would take 3 to 5 days, but it's been 8 days and I’m still getting the runaround. I am beyond frustrated. Beares, your service is unacceptable. I want my refund immediately!