Store won't replace my Plasma

Item: Beares
Rating: 1
Author: pertunia N

I bought a Plasma TV at Beares Tsakane Mall with the 2 years guarantee and the TV screen just went off in December. I took the Plasma back to the shop and they don't want to help me the guarantee will expire in May 2021 but they say they can't repair or replace my Plasma. Please can I be advised what to do with the matter as the store has my TV since December and I am still paying for it.

PS: Annah Motholo

Helpful (0)

Replies (2)

Beares's replyOfficial

30 Mar 2021, 13:30

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 714582

Beares's reply30 Mar 2021, 13:30

Official

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 714582

Beares's replyOfficial

31 Mar 2021, 17:30

Dear Miss Motholo

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Beares's reply31 Mar 2021, 17:30

Official

Dear Miss Motholo

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores