Stainless Steel 3 Piece Stove

Good day,

On 09 December 2017 went to Bears Kempton Park West Street to buy a dining room suite and 3 piece stainless steel Kelvinator stove.

On 30 December 2017 got an electrician to come and connect the stove, cooked with my new stove same day, the following day in the morning the stove changed from silver to bronze only 2 plates were used, then continued to cook with the other plates same thing happened it changed from silver to bronze.

On 02 January 2018 went with my son to Bears with pictures to show them the stove and they told us they will send a technician when they open on15 January 2017.

On 23 January 2018 a technician came to inspect the stove and he told me the stove changed because I used Handy Andy and he left and advised that Bears will call me.

On 29 January 2018 a consultant from Bears contacted me that they have received the report from kelvinator and the problem with the stove is because Handy Andy was used. And they promised to come with the manager to come and see the stove but they never came.

On 09 February I phoned the sales consultant( Francina ) who I bought the items from and asked her when will someone from Bears come to inspect the stove because I didn't buy the stove at kelvinator but at Bears then we agreed that she will come the following day on Saturday 10 February but she didn't come till today Im still waiting for Bears to contact me.

All I want is for Beares to come and fetch the stove as it's not quality and i am not happy with it. I want a refund.

After the Lewis Group said that they are investigating, they phoned to say they can't help us as we used Handy Andy to clean the stove. We did explain that the plate we haven't used, it's still silver even though we used Handy Andy. Its shocking to be told that stainless steel can turn into bronze after using Handy Andy.

Lewis Group buy 2nd Grade goods even Kelvinator - They claim its stainless steel but its not, its a knock off.