Solomon the manager called chubb security

I have phoned the branch and Solomon the manager said I can come and take R8000 as they didn't have my full R13250. When I get to the branch Solomon said they made a mistake that when I purchased they used my debit card and credit card therefore I cant get my money I must get bank statement. I had to be charged bank statement for their mistake and I was furious as he said the R8000 I will get it cash as it was in their store. I told him I was not living the store as he is the one who said I must drive 11km from my work to the store to get R8000 which was the hard cash they have at the store. He became to have bad attitude, rude and told me that he is just an employee not the owner and has been less than 2months employed by bears. The worst thing he called Chubb security to chase me out and he was so disappointed when chubb instead of chasing me out get the story and realized that he is the problem. When chubb tried to for us to come to agreement which he just became rude to them until the regional manager intervene and promised that I will get my money all of it on 14/11/2015 even today I don't have my money only trauma that bears particularly Solomon has put me into