Rude manager at Beares Lusikisiki

The manager at the branch in Lusikisiki puts the Beares brand to disrepute, she is incredibly rude and has no customer etiquette. We purchased the Grandiose kitchen set last week (21/08), same day delivery was not fulfilled and when the delivery was done the next day the kitchen set came incomplete and the person that installed it promised to bring the missing part and install it on Monday morning. This did not happen and we again went to the store to enquire about this 5 days later as no one had bothered to follow up on the delivery and the guy did not return. The manager was so rude to us and did not even want to hear what we as paying customers had to say, instead she was speaking over us in a very loud voice, and kept informing us of her position as manager. It was a ********** experience and that person should not occupy a client facing role at all, mortifying to see that she as the manager doesn't know how to treat customers, I'm not shocked that the sales lady was also terrible at her job and we had to dig out information she should've told us upfront such as guarantees, delivery etc. I've never experienced this kind of service before, and it needs to be addressed urgently as this kind of attitude could drive potential customers away.