Request for Monthly Statements

I have requested my monthly statement for my account on four separate occasions but keep on getting the response that the system is outdated and head office should send the statement through to me. At this current time I have to go into the store to pay my account because I will not be making a payment via the internet to a account supp**** to me on an informal e-mail response. The full banking details and a detail statement of account should be sent to me.