refund me #

good day im noluthando sotaka i ve apply for credit at beares in Wynberg cape town consultant name is nurie she advise me to pay deposit i ve paid 1303 immediate so as the next day i was told i need to get paid up latter from rage since my acc was on arrears bt acc was settled 4 month ago and i ve cancel my application requested for refund i have nt receive MY money i was told that they dont have cash in the store i should come back the nxt day i was told same.. i fail to understand why do require deposit before credit check.