Purchased dining room set chair has hair line Crack table has marks and went to store spoke to

Purchased dining room set chair has hair line Crack table has marks and went to store spoke to.manager said will sort out when deliver Bed since then no help .Bears phone to ask us if we happy with service when told them they suppose to sort dining room table she says will call back .Since then no call back what sort of service we getting when nothing gets sorted .Keep.asking same story but no solution common Bears we paying u sort out