Product returned

Thank you Bears for returning my TV after waiting almost 2 months. However your people returned it without its stand or power cable.Which means i cant switch the TV on or check whether its working. I have tried calling the call centre but the line just drops. Also the store i bought the Samsung Flat screen from is now closed. Without so much as a notice to the customers advising the store will be closing. I have no idea which store now has my account should i need to make payments or enquiries. Please advise where i can make the relevant enquiries should i need to. Also i need the stand and power cable inorder for me to check the TV as your suppliers could not fix it due to client negligants.I cant believe Bears was still negligent after i Logged the complaint against them do they not care about their customers or are they only interested in the bottom line. I could always stop payments I'm sure that will get your attention. I not happy at all and i look forward to your response.