Poor Service received from Beares Vereeniging

absolutely appalled by the level of service and commitment received from the Beares Vereeniging Branch Manager. My wife has an account and the payments are made via Debit order. each and every month, my wife's bank account is debited twice, than we have to drive all the way to the store, and beg for a refund, this has been happening for quite a while now and there has been no effort whatsoever from the store manager to have this issue resolved, Today, we have to drive to the store again to have this duplicate payment refunded. I sent a mail to their head office, but not sure whether we will receive a response. we have taken the decision to never ever buy to business with this company again.