Poor service

Bears is the worst company. In 2023, we bought a Russell Hobbs stove from Bears in Mams Mall. Since the first day, the stove has been giving us problems. We booked the stove in multiple times, and when it comes back, it has the same problem. When we asked why they don't replace the stove because they can't fix it and we have insurance, we were told that the insurance doesn't cover replacements due to faults. Today, a lady from the head office called, and when we asked about the stove, she started being disrespectful and told us it's not their problem; it's the supplier's problem. When I asked her why she was being rude and what her name was, she hung up the phone. We are very disappointed and dissatisfied with the service we received from Bears. It's unacceptable. We have been paying insurance for 32 months, but it can't be used.