Poor service

Hi The treatment my mom received from beares Tsakane mall was appalling. Qe have insurance for certain items at beares and upon my mom reporting the incident later when we actually discovered the item missing. She was treated with hostility and like fool, my mom is old and forgetful and couldn't recall and relate the story properly but instead of them explaining and directing her in the right way as to how she can go about claiming for the laptop they rather told interrogated, told she old and can't explain properly. I was not able to be with my mom at the time due personal reasons but I'm extremely disappointed at that store especially because we've been loyal customers who have never given them trouble and payments are also was time. The claim was declined and we were advised by the insurance center to complete a complaint as yes we aren't happy with the outcome. The incident was reported to the police so a valid case was opened. It's sad the older people are treated like this and they've definitely lost my family and I as customers