Poor customers service and complaint department is just useless

Bears took my couches after I complained about the leather color wearing off, they said they are going to fix them and it will take about two weeks, it's been over a month and no one is communicating anything. I have to be the one making a follow up all the time and sometimes they don't even respond to my messages. To make things worse today a driver called me as I was about to go somewhere to tell me that they are coming to deliver the couches, the call came through at around past 11 in the morning. I waited until I called hours later and I was told the driver found the couches not complete so he left, no one even bothered to communicate, its even worse because their customer service department they don't even assist they just take your cellphone number and never get back to you. I don't know how many times I have called customer service, no one even bothers to make a follow up or atleast try to assist. Bears is the worst furniture shop I have ever dealt with. Their service is very poor and will never buy from them again. Their complaints department is also useless!