Poor customer service

<p>On the 15th of May I settled my, I got the settlement letter from the caltorn branch. To my surprise 2 weeks later my account has bot been settled, I keep receiving ridiculous sms that I must make a payment arrangement... what nonsense is that... no one seems to k ow what is happening with my account. Friday I was called and given lame excuses and that everything will be sorted today being a Monday and my payment allocated, it's end of business and still no one has bothered to call, again I get an sms to pay my account... what account? I want that account closed and a paid up letter sent asap.. update my ITC profile. </p> <p> </p> <p>This is really annoying.</p>