TM
Thandiwe M

1 reviews | Active since Nov 2022

14 Mar 2023, 14:58

PEALING BEARES FURNITURE

I bought a lounge in 2021 December from Beares at Umlazi Kwa Mnyandu Mall and I am currently paying R1500 per month and have done so without fail from when I bought the lounge suite. In early 2022 I asked them to take part of it back cause it was pealing and they did fix it and returned it. The other parts started pealing as well and the one they fixed started cracking so I called back last year to ask for it to be fixed which has not happened up until today. I am really heart broken because i am paying a lot of money for something that you cant even have visitors sit on as the plastic leather is peeling and hanging on the sofas. I don't even want the lounge suite anymore because I am now worried that once it comes out of warranty what will happen to it since it is a terrible state as I type this. I would attach pictures if it were just so that you can what is that I'm paying for.

0
Replies (3)
Beares
Beares's reply15 Mar 2023, 09:06
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is:  802677
Beares
Beares's reply20 Mar 2023, 11:32
Official
Dear Miss Madlala

Please be advised this matter has been amicably resolved 

Yours faithfully,
Lewis Stores
TM
Thandiwe M's update22 Mar 2023, 12:22
Reviewer Update
Thank you for taking my matter seriously and acting on it with urgency. I have received my new lounge suite and I am very happy with the outcome.