Pathetic to say the least

So me and my wife went to purchase a Montoya Lounge suit from Beares Upington (17/09/22) and it were delivered on 19/09/2022.. A few days later, (6) to be precise, we realized that this unit were of inferior quality and were already starting to deteriorate. We went back to them to report this matter and in return request a full refund as this were a cash purchase( which they gladly accepted).

They sent out someone( delivery man) to do some visual inspection to determine the cause, yet no feedback on their findings. Today marks 2 weeks after taking delivery and one week after complaining to your customer care as well( Ref 779263) and still no news on my refund from their side as to when they will come fetch their lounge and refund us in full.