Pathetic service

I purchase a Grafton Everest lounge suit in March 2014. After just 10 months the goods was defective. I went to the branch in Promenade to lodge a complaint and to my surprise the store has closed down. There was no notice to say where customers could go to report faulty goods but they made very sure they left a big note instructing people how and where to pay their accounts. I then checked on the internet and for some strange reasons none of the numbers provide for various Bears stores online is working. I even tried the customer care line and sent numerous emails but not one call back from anyone. I experienced problems with Bears stores from day one and its just getting worse.