Overcharged

I was charged twice in December 2024, the alberton branch called me to come in the store and make payment via cash on the 28th December , on the 31st December a debit order still charged me, even today I have not received my money back. The branch points the head office and the head office also point the branch, who exactly needs to give me my money, this is so draining and frustrating even worse no one is giving me any feedback , i must call all of them everyday to get feedback. This is poor customer service also.

I WANT MY MONEY BACK BEARES.