Non existent service

<p>I am utterly concerned at how beares treats it's customers. I have been a customer for 9 months. </p> <p> </p> <p>I purchased a Beijing lounge suite last year April from the Jabulani branch in Soweto, 3 weeks ago when I went into the store to pay, I reported to a gentlemen the faults with the couches, at first he didn't even bother to take more of the things I told him, he just said he will check with the warehouse if those couches are still is stock, I requested for him to take note of the faults which he finally did, this was a Tuesday, he promises that by Friday he will call me and let me know how they are going to fix the faults, the past Friday was the 3rd Friday and till now i have not received a call. </p> <p> </p> <p>I further sent an email to their customer service, they responded by asking for details and I had hope that I will get assistance,2 weeks later no one from head has contacted me and let me know how they are going to fix the problem.</p> <p> </p> <p>I have ran out of options, at the beginning of this week o went to the store only to find it house to let, it was empty and there was no notice as to what is happening there..</p> <p> </p> <p>I need someone at beares who has the ability to be client centric to co tact me and find a way to help me. </p> <p> </p> <p>I have paid over R 18 000 and I think i deserve some respect a d assistance... </p> <p> </p> <p>I am paying insurance for cry g out loud </p>