No refund and they are taking forever to deliver the bed.

I think I have bad luck with this store....the matter of bed haven't been resolved it's been 3 months now secondly I have settled my account but they have debited 2 consecutive months they are taking forever to refund me. I have submitted all the necessary documents that they have requested till this today no refund .The lady from head office told me again today to wait for some other lady who works with refunds. I don't see myself ever purchasing anything at this store again they don't treat customers fairly.