No happy at all

I need assistance regarding Beares Furniture Store. im sorry to be out of line

My partner bought a 42-inch TV from them in September last year. In February this year, he bought a decoder, but when he plugged it in, the TV showed lines and didn’t play. He contacted the store while the TV was still under warranty. After about two weeks, their technician came and said it was a factory fault — but the insurance wouldn’t cover it.

In March, he went to the store to ask about the next steps. They said someone would come collect the TV, which never happened. So he took the TV to the store himself in February. Despite that, they kept debiting his account for two months. In May, he stopped the debit order.

In June, they told him to do an affidavit so the insurance could pay and he’d get a new TV and resume payments. He did exactly that.

Now on 1 July, the store manager called him in and said the affidavit was wrong. They tried to force him to write a false statement saying he broke the TV — which he refused. Now they’re threatening to blacklist him, yet the faulty TV is with them, not him.

This is unfair. Please help or advise. we tried calling consumer complaints line without success