CM
Cindy M

1 reviews | Active since Feb 2018

17 Mar 2026, 12:21

NEW BEDS or Our MONEY BACK!!!!!!!!

We have bought 3 Beds from Bears in October 2025. One bed's wire is On The Verge of Pulling through the bed. This is a great hazard as it can CAUSE someone's DEATH. The other bed is making noises and quite soft in the middle(this can lead to a person's back being sore).

These BEDS Are rotten Sh*t! You spend tons of money on things you think is of good quality and then bam! Not really.. THESE BEDS are not even 6 MONTHS OLD and they are already giving problems or better yet, feeling like OLD Used Beds.

This has been reported to the Kariega(Uitenhage) branch and escalated to East London who has now been asking us countless times to take pictures of the wired bed and make videos of the other bed with and softness in the middle.

It seems like the store now wants to shift their responsibility onto us to do the work they must do. Instead they must Pick Up These Beds and assess the complaints which have been made. I SHOULD NOT BE TELLING THEM HOW OTO DO THEIR JOB.

We want NEW Beds or Our Money back! IMMEDIATELY !!!

0
Replies (5)
Beares
Beares's reply18 Mar 2026, 08:49
Official
  We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours. 
CM
Cindy M's update24 Mar 2026, 17:13
Reviewer Update
I am still waiting on Beares to get back to me. The suppliers of these beds are now calling me...YOU need to deal with the suppliers they Can't be calling me!!!!

I WANT MY MONEY BACK...Come take your beds !!! All 3 of them
Beares
Beares's reply25 Mar 2026, 08:19
Official
Thank you for bringing the above to our attention.
CM
Cindy M's update27 Mar 2026, 08:04
Reviewer Update
Just an update on the Bed Saga. 3 Beds was purchased. 1 Bed was refunded/credited.

There seems to be a delay with the assistance on the other 2 Beds (Medi + Spine), the 3quater beds.

AGAIN, the agent, Bravo in East London is requesting pictures of the beds. he is not getting back to us with any feedback.

AGAIN, we, the customer has to Deal with the supplier. Beares must intervene here. We Can Not do your JOB and talk to suppliers.

You MUST COME AND Collect Your Beds and Give My MONEY BACK !!!!!


CM
Cindy M's update30 Mar 2026, 20:18
Reviewer Update
So after I wrote the above, the agent called us later in the day telling us.....no, insisting that the Rep came out the prevoius day (26 March.26) to inspect the Beds. When we told him no one came out, he said there was no one at our house and switch the phone off in my ear.

This is NOT true. We have construction going on at our house so there has always been people at the house.

They called AGAIN Today requesting videos and pictures of the Beds....What the H*LL ?!!!!!

Come and FETCH your beds or this will turn into something else !!!!

I don't want any of your beds!!!! Come and Take THIS Sh*t or I Will Put it In The Street, take pictures and go the the NEWSPAPER.... I have had ENOUGH of this NoW!!!!!