LV
Larico V

1 reviews | Active since May 2022

15 Jul 2022, 13:26

Never Was that Business anything to Be recommended for Best Service. bad bad bad

Bears/Lewis Store( Bears Paarl Lady Grey) is not even a Star worth. don't even know why they're running a business. 1st of all I had an account With Bears Paarl Lady Grey and lost my Job in 2019. That day I went directly to the store to inform them that I Lost my Job. I told the Manager that I Have Unemployment Insurance on the Account. all the Manager told me sorry but they don't Cover for when you get Dismissed only when You Get Retrenched- What I told that Manager I went through the Contract and also the T&C's of Unemployment Insurance and nowhere does it states that you are not Covered When you get Dismissed. Unemployment Insurance Covers the Contract with Bears/Lewis Store when your get Unemployed and is Unable to Pay the Account. Now just because of them not Understanding what Unemployment Insurance are I'm Blacklisted just because of Bears/Lewis Store Paarl Lady Grey. I will never recommend anyone to that Store. Manager that manage that store Needs to get Training for Unemployment Insurance again to make sure that what they Covers not what the Stores Policies are. I'm not Interested in Their Stores Policy.

0
Replies (2)
Beares
Beares's reply16 Jul 2022, 10:41
Official
 We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 769803
LV
Larico V's update21 Jul 2022, 14:15
Reviewer Update
Received a call from Carol that works at the HQ for BEARE's- seriously not what I Expected and honestly I Will never ever set foot in That Branch or 1 of their Branches Ever.
Every Month I Paid the account of R996.67 with the Unemployment Insurance included.
Today I Heard from Carol that Need to take this up with the Ambachtsman.

Bad service- This is what i See where the Store gets the Bad services from- it starts from HQ.

Beare's does not look into the Customers needs all they think about is what will benefit them and not the customers needs/Issue that needs to be resolved.

surely that they needs to attend more training on Customer Service.