My mother was called by the Beares and told that she had a gift they wanted to give her as a faithful client

My mother was called by the Beares and told that she had a gift they wanted to give her as a faithful client. December, she sent my sister, and they told my sister that they needed my mother. This week, they called again and asked her to arrive very early to receive her gift. My mother took two taxis to get to this particular branch, and when she got there, they informed her that her name was not on the list to get the said gift. I am very angry that my elderly mother was made to use her money to get to a branch in town only to be humiliated in front of people. This is unacceptable! You cannot take old people on a wild goose chase.