YM
Yolanda M

1 reviews | Active since Jan 2021

22 Mar 2022, 17:48

Material used to fix the couches doesn't match the color of the couches

I bought couches from beares pinetown in 2020 2 months down the line they were torning, I called the lady who assisted me at the store and complained about the couches being torned i even sent the pictures to the lady and she said she logged the complaint. I waited for the store to come fetch the couches until this year when I finally got hold of the store manager in January. Late Feb they cane to fetch the couches. Now the issue here is that they used a different material with a totally different color. I am not pleased. I think they should have at least call me about the material. I don't want these couches. I will also attach a photo

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Replies (1)
Beares
Beares's reply25 Mar 2022, 08:13
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 756739