Lusiikisiki Branch terrible service

My mother bought furniture in September 2017 this branch failed to deliver her Wardrobe of R9000 instead after weeks she requested for a refund and was told by Mongikazi the interim manager that they will first have to sell that wardrobe for her to get her refund. Mind you she had bought the wardrobe cash. i called on the 17th November 2017 and Mongikazi blatently tried to shifted the blame to the fired Managers, whereas she was the one cashing up when my mother was paying cash. Then when i was asking when will my mother be paid she said the 20th November 2017 it is the 22nd November and still she is not paid!! she need this money before the 25th November 2017 for admission for an operation!!!!!!

what is more annoying is the lack of professionalism and sense of urgency in this matter, when i called Mongikazi she literally put my call to the side and ignored me when i was asking her what does she want me to do should they not pay my mother. APPALLING!!!!!!!!!

I will forward to Head Office till my mother gets paid.