Low view and honest towards customers

Bearers is not honest in dealing with clients and in responding to matters swiftly. I've written emails, even to the head office attached beares Pinetown but they have been super slow in resolving my matter. First, they were very late in terms of delivery, second, upon delivery, things delivered to me were missing essential components. I have email and called a dozen of time. I've reached a point of asking even Beares Pinetown to collect their items from the mid Feb it almost April now they have continued being dishonest and promising to come, and till now I am still waiting. Anyone thinking of using their service, need to do so knowing exactly that they don't hold customers with high regard as clients