Lounge suite horror

Good Day.

i would like to log a complaint about beares store wich is now a division of lewis stores. My dad bought lounge suite 2015 and it got damaged 2016 still under warranty and October 2016 they came and fetch them. We never heard anything from them till we went and enquire they told us it got burned were it was being fixed, the store manager told us they will get back to us and as usual never did. We saw da branch was closing down and they referred us to another branch for any queries. A year passed we went to the referred store which they knew nothing about our issue. We started communicating with the head office and also taking us from pillar to post till today, we have 2 set of lounge suite and can't accommodate all of us. Please assist me hello Peter