Lack of Assistance

I am writing this letter regarding Bears furnisher which is treating us unfairly ,we bought expensive couches and TV at their Silverton branch and i reported to them how my couch is damaged and it has been close to 6 months that i have been put from pillar to pillar and i am paying my monthly installment and insurance for these goods.i told them several times to either repair or replace and they told me to tell African Bank and when i tell African Bank i am told that i should refer this to Bears since i have goods agrement with them and the bank say they are nolonger having relationship.so the question is where do i stand as a customer of Bears who called me for their sale and i pay without skipping monthly.this leaves much to be desired for this furnisher displaying such reputation.i am not happy and i feel NCR/FSB/Hawks/Crime combact unit and Consumer Commision should address this behaviour.