Irresponsible be****

Yoh, yoh, yoh beares service is the worst. For 2 years I've been reporting my damaged sofa.nothing has been done. Every month i go into the store and tell them they promise and promise. What I don't get is that I pay this crazy amount for insurance but it help me with nothing. Bears bela bela they speedboat doesn't work when we go pay they tell us to go to Lewis. Like who has time to be running around shop to shop. I want this sofa to be replaced, with all the insurance money I've paid it can be done. Sis it's day light *******. Next I'm taking this complain to tweeter I'm tired of not being serviced