Inconvenienced and unhappy customer

I bought a bed by credit at bears, they set the Debit order, as they were setting it up, it kept on declining, so they did it several times. The first debit order was supposed to go through on the 20th of September, three debit orders went through, I went to bears branch, they refunded me and promised that they would send an email to the head office, 20th of October, two debit orders went through again, now I have to go to the branch, get statements and what not every time these debit orders go through, I am extremely inconvenienced, as I have to send them emails with statements and staff. I fee so inconvenienced as I do not have money. Today they told me that I have to wait for Monday for them to call me back and do a follow up.. Please help me fasten up the process. Bad administration.