cW
casper W
1 reviews | Active since Mar 2015
03 Oct 2022, 07:57
*********** of Beares Group
I purchased a lounge suite from beares welkom. It was delivered. The quality was very bad and the machine parts was broken. I canceled the deal and bought another set which was more expensive. When they delivered the 2nd set, exactly the same problem exsist. They exchanged the couch after 1 week. (After a complaint). This month I received 2 statements for set 1 and set 2 and debit order went off for the 1 st set witch was canceled well as the the second set. This is really unacceptable. I called Beares in Welkom and they said the 1st set was canceled as well as the debit order. Which was not done at all
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Replies (2)Beares's replyOfficial
04 Oct 2022, 12:58We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 780228
Our reference number is: 780228
Beares's reply04 Oct 2022, 12:58
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 780228
Our reference number is: 780228
Beares's replyOfficial
07 Oct 2022, 09:37Dear Mr Van Wyk,
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Beares's reply07 Oct 2022, 09:37
Official
Dear Mr Van Wyk,
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
Please be advised this matter has been amicably resolved.
Yours faithfully,
Lewis Stores
