cW
casper W

1 reviews | Active since Mar 2015

03 Oct 2022, 07:57

*********** of Beares Group

I purchased a lounge suite from beares welkom. It was delivered. The quality was very bad and the machine parts was broken. I canceled the deal and bought another set which was more expensive. When they delivered the 2nd set, exactly the same problem exsist. They exchanged the couch after 1 week. (After a complaint). This month I received 2 statements for set 1 and set 2 and debit order went off for the 1 st set witch was canceled well as the the second set. This is really unacceptable. I called Beares in Welkom and they said the 1st set was canceled as well as the debit order. Which was not done at all

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Replies (2)
Beares
Beares's reply04 Oct 2022, 12:58
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is:  780228
Beares
Beares's reply07 Oct 2022, 09:37
Official
Dear Mr Van Wyk,

Please be advised this matter has been amicably resolved.

Yours faithfully,
Lewis Stores