Incompetence of supplier, sales lady and no understanding of QUALITY CUSTOMER SERVICE

I recently bought a Queen size bed at Bears (Claremont Branch) on the 18 September 2020 cash. 2 weeks later i notice that tje mattress is slanted my side being the main factor as i share a bed with my 1 year old son. I therefore contact the sales lady that assisted that day ZUKIE and she asked me to take a picture and forward it to her. With that said i need to be the one who contacts her to ask what is the process and progress. 9 Days later she tells me she logged the ticket. 13 dats later a guy called Mike calls to comfirm the issue and was informed he is the supplier. Till today tbe bed has not been collected and no communication is done unless i call and ask or Zukie would say "im not at work dear' and this is ****ing me off as i can NOT take a day off just to sort this out. Im hurt and i regret doing the purchase at BEARS i can NEVER recommend it to anyone