1 reviews | Active since Dec 2013
Harrasment of the Defenseless
<p>This is quite an unbelievable one, it turns out that a family member took a fridge with bears using our address as he was living in the house. He purchased this fridge when he moved out, naturally when he defaulted on payment bears came looking for him on the address that he provided and he we advised that he no longer lived there and showed them our old fridge as they are actually looking for the fridge as this person is not making payment.</p> <p>I am employed and have only received phone calls from my 75 year old mother who's old , sick and frail saying that these people said they will come to the house until they find this person. We do not have a forwarding address yet and since this issue the bears customer no longer answers our calls.</p> <p>I am a bit confused as to why the Bears Collection Agents keep going to the same house to question a 75 year old lady and a mentally restarted 55 year old in Soweto who are intimidated by their presence , to get the same answer every time, They have the Customers Employment details which is where he is during working hours but they insist on looking for him where he is never available because he doesn’t live there and most importantly the Fridge is not there which is what they are looking for. An old lady is supposed to make a plan to go make sworn statements to get Beares OFF HER BACK FOR SOMEBODY ELSES DEBT. She can’t even make it to the TOILET but she's expected to take a TAXI or whatever the idea is maybe a little stroll to the Police Station. I am sure there is a better way of tracing people this is NOT it. This is harassment of the Elderly and mentally ill . This is how people's rights are violated, all of this is happening when people attack and ****** people while pretending to be from legitimate service providers and we are supposed to accept and say Bears is doing the right thing. They can’t trace their own customer and insist on harassing an old lady who last bought and PAID for her fridge in the 90's. That’s Pathetic. Instead of harassing our senior citizens they should be working of perfecting their debts recovery process . ALL OF THIS AND WE ARE NOT BEAR'S CUSTOMERS</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 563341
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 563341
I would like to thank Sadia from the Bears Head Office who assisted with this query.
I appreciate that you could see my point of view on this matter, We need more people like you in our service industry.
I also appreciate that you managed to contact The Bears Customer to answer for Himself which is all i was asking.
Thank You
I would like to thank Sadia from the Bears Head Office who assisted with this query.
I appreciate that you could see my point of view on this matter, We need more people like you in our service industry.
I also appreciate that you managed to contact The Bears Customer to answer for Himself which is all i was asking.
Thank You
Please be advised that this matter has been resolved amicably
Please be advised that this matter has been resolved amicably
