Getting a refund from Bears Claremont Cape town is a nightmare.

Bears claremont, deducted money that was not suppose to be deducted and I've been trying for over 2 months now to get a refund. if its not the manager telling me its the finance guys who made a mistake and she cannot do anything, then its the call center telling me the manager has not sent my documents through to them. I've ran out of options now. I honestly do not know what to do, who to speak with because no one wants to take responsibility. I end up suffering for their mistake. and no one seems to care. How difficult is it to refund someone their money? Money deducted from February, been going to their store and since. I'm told it takes 7 business days to get the refund but 7 days has become more than 2 months. I'm really frustrated with their lack of compassion and their "Do not care" attitude. I hope to close their account soon and never again get anything from them, I have told my family and friends as well about my experience. Bears does not care and I don't recommend anyone to open an account with them