******* Furniture Store

Opened an account with them early March 2024. The 2nd week after delivery the bottom shelf of the fridge door broke. The Store Manager Ms Connie Mojele was informed. She promised to replace the fridge and subsequently come to look at it. Only in July someone came on a Sunday and I was at church. They never came back again. I have called Connie on several times and she would promise but no delivery.

Due to this frustration in May I paid late the account and I informed them that they sold us sub standard goods. This lead to the account being listed for late payment. On discovery of this in June, I called her and asked her, she indicated no knowledge of that and she was going to call Head office. I phoned Head Office and they did not know what I was talking about. All she told us was that No the account is sitting on credit as you paid more, we will clear this. Head office will write to Transunion on Monday. To my surprise on the 21t of September the information remained the same on credit bureau. when I asked her, the normal answer I will check with head office. On Wednesday the 25th I called her again, she didn't t answer her phone instead someone else answered her call claiming she was busy with a client, and she never called back.

I want them to clear the late payment on ITC immediately and to come and remove this fridge and replace it with a proper one. All these months we have been paying in full and the account is not in arrears and has never been.