SM
Simon M

1 reviews | Active since Jun 2017

03 Jun 2017, 10:22

furious customer

<p>Good day my name is Simon. Well i am telling you my story as a lewis store (bears)customer in Silverton. I bought a bolero lounge suit in 2015 and now that I am experiencing cracks on my two seatter and three seatter caoches and having reported the matter to the store and later on I was told to pay for those coaches to be fixed I was surprised. Because I am still paying for the lounge suit I have called their head office to explain my situation but I was told the guarantee has lapsed of which it was for a year now I am stucked with a lounge suit that I am still paying and watching it getting damaged but still have to pay an instalment. Please help me resolve this problem I am facing with lewis stores </p>

0
Replies (3)
Beares
Beares's reply05 Jun 2017, 09:00
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 571265

Best regards,

Beares
Beares's reply15 Jun 2017, 15:35
Official

Please be advised that the matter has been resolved amicably.

Best regards,

SM
Simon M's update15 Jun 2017, 15:47
Reviewer Update

Good day everyone hello Peter team and everyone within the lewis media correspondences especially you Sady you have just made my day your follow ups everything that you have done, I am now a happy customer will I buy at this store again. Only God knows thanks guys I really appreciate your efforts.

Thanks your in business

S.p Makua