Finally got the right couches but you lost me as a customer Beares !

I finally got the right couches even though it took a bit of time .. I honestly dont know how the mix up happened but i hope this was a lesson for Beares , personally i wont be buying anything from the store again but i do thank their head office for always keeping me in the loop and working hard to resolve my issue , with that i also think i need to give credit to the Butterworth store manager for being calm when i wasnt and always assuring me they working on the matter , i was also really happy with the delivery of my moms couches , no dust no scratches everything was perfect and they also loaded and off loaded everything themselves. Finally at last id like to say Beares you need to pay more attention to your customers this that happened to me is unacceptable and really a silly mistake that could’ve been avoided for huge brand like yours to make . Giving you three stars is being very generous but just because of how head office and Butterworth store manager handled my case i think its good enough.