Faulty products and poor customer services

Bears in Silverton PTA is the most unprofessional company I've ever had to deal with. The customer experience is unpleasant to say the least. My father has an account with Bears and bought a refrigerator almost three years ago recently it strated breaking. We reported it and they came a fetched it earlier this year, not even 6 months later here we are again, the fridge is broken again and their incident report is conveniently only having one issued recorded. Instead of replacing the fridge they only fix that one thing to seem like their doing their job and we as the customers is the problem. Taking our money and giving us what seems to be faulty goods. Now we're without a fridge because if we take it back this time and the contract ends we will have to fix it out of pocket like we has to do with the previous refrigerator. It's like their products is designed to break when the contract ends. Now we're given the run around and not assisted. Let head office call so we can speak to them and not a Call Centre agent that can't assist us. I don't know why we're still in bussiness with Bears.